Claims / Cancel / Privacy / Refunds / Returns: 1st BOOKSHOP

We protect your privacy, ensure your payments are secure, let you know what you have agreed to, tell you how to cancel orders, deliver goods & services within agreed timescales, sort out problems regardless of where you live (time limits apply) and offer children a safe environment whilst visiting our websites.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. You can cancel any item from your order, provided that we have not yet begun to process it. Please email us with your instructions and you will receive an e-mail confirming your cancellation.

For cancellation of goods - seven working days after the day on which the goods are received.

And for services - seven working days after the day on which you agreed to go ahead with the agreement.

MONEY BACK GUARANTEE - OUR PLEDGE TO YOU: Two national voucher companies ceased trading during 2006. This made both their vouchers worthless overnight. If at any time this happens to the companies that produce either our Book Tokens or our Theatre Tokens, then all vouchers purchased from us (bearing the firstbookshop official stamp) will be refunded by us in full. We hope this will help you shop with us with confidence

Returns - items purchased from First Bookshop direct, can be returned for full refund, within 30 days of purchase, with a sales receipt, providing that they are in mint condition. Sending items back to us is at your own cost and at your own risk.

Claims - non delivery / loss claims must be registered within 30 days from ordering.

FOR FURTHER CLARIFICATION PLEASE EMAIL CUSTOMER SUPPORT : contact@FirstBookshop.com

FIRST BOOKSHOP: BOOKSELLING AND LEADING THE WAY SINCE 1974: BOOKSGB

BOOKSGB.COM bookvoucher.co.uk BOOKSDEPOT.CO.UK bookvouchers.co.uk BOOKSGB.CO.UK

FIRST FOR BOOK TOKENS ONLINE & NOW FOREMOST FOR THEATRE TOKENS:

theatregift.com theatregift.co.uk theatretoken.co.uk theatergift.com theatergift.co.uk

CANCELLATION OF ORDERS / CLAIMS / REFUNDS / RETURNS / PRIVACY
We protect your privacy, ensure your payments are secure, let you know what you have agreed to, tell you how to cancel orders, deliver goods & services within agreed timescales, sort out problems regardless of where you live (time limits apply) and offer children a safe environment whilst visiting our websites. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. You can cancel any item from your order, provided that we have not yet begun to process it. Please email us with your instructions and you will receive an e-mail confirming your cancellation. For cancellation of goods - seven working days after the day on which the goods are received. And for services - seven working days after the day on which you agreed to go ahead with the agreement. MONEY BACK GUARANTEE - OUR PLEDGE TO YOU: Two national voucher companies ceased trading during 2006. This made both their vouchers worthless overnight. If at any time this happens to the companies that produce either our Book Tokens or our Theatre Tokens, then all vouchers purchased from us (bearing the firstbookshop official stamp) will be refunded by us in full. We hope this will help you shop with us with confidence Returns - items purchased from First Bookshop direct, can be returned for full refund, within 30 days of purchase, with a sales receipt, providing that they are in mint condition. Sending items back to us is at your own cost and at your own risk. Claims - non delivery / loss claims must be registered within 30 days from ordering. FOR FURTHER CLARIFICATION PLEASE EMAIL CUSTOMER SUPPORT : contact@FirstBookshop.com FIRST BOOKSHOP: BOOKSELLING AND LEADING THE WAY SINCE 1974: BOOKSGB BOOKSGB.COM bookvoucher.co.uk BOOKSDEPOT.CO.UK bookvouchers.co.uk BOOKSGB.CO.UK PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent, or there are issues with an order you have previously placed with us.

We will give you the chance to refuse any marketing emails from us or from a trading partner in the future, although contacting you for marketing purposes is not something we practice. When we email you to confirm your order, there will be an opportunity for you to contact us regarding how long we keep your information on file and when it is reasonably viable for us to uphold a request to have this information about you removed and destroyed.

The type of information we will collect about you includes:

your name address phone number email address credit/debit card details
We will never collect further sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have questions/comments about any of the above, please email us at privacy@firstbookshop.com